Terms and Conditions for Landscaping Temple Services

These Terms and Conditions set out the basis on which Landscaping Temple provides landscaping, garden maintenance, design, soft landscaping, hard landscaping, and related outdoor improvement services in the UK. By requesting a quotation, confirming a booking, or allowing work to proceed, the customer agrees to these terms. These conditions are intended to be fair, clear, and consistent, while reflecting standard industry practices for a landscaping Temple service and similar outdoor works.

For the purposes of these terms, “we”, “us”, and “our” refer to Landscaping Temple, and “you” or “the customer” refers to the person, business, landlord, managing agent, or organisation instructing the services. These terms apply to all work unless we agree otherwise in writing. If there is any conflict between these Terms and Conditions and a written quotation or specification, the written quotation or specification will take priority for the relevant item of work.

Scope of services may include planting, turfing, lawn care, hedge trimming, pruning, fencing, paving preparation, drainage assistance, clearance, garden redesign, soil improvement, and general grounds maintenance. Unless explicitly stated, we do not provide architectural, structural, surveying, or legal services. Any advice we give is practical and based on our professional experience only. The customer remains responsible for checking that their chosen works are suitable for their property, intended use, and any planning or lease requirements that may apply.

All services are subject to availability, site suitability, weather conditions, and access. We may refuse or suspend work if we reasonably consider that the site is unsafe, the ground conditions are unsuitable, materials are unavailable, or continuing would place people, property, or plant at risk. Where we identify an issue affecting the planned works, we will normally notify the customer and may recommend changes to the specification, timing, or method. Any revised arrangement will only become binding once confirmed by us.

Booking process begins when you make an enquiry and provide reasonable details about the site and required work. We may request photographs, measurements, plans, or a site visit before preparing a quotation. Quotations are usually based on the information provided at the time and may be revised if site conditions, access, hidden defects, or changes to the scope become apparent. A quotation is an invitation to proceed, not a guarantee that we will accept every job.

A booking is confirmed only when we have issued written acceptance, received any required deposit, and agreed a start date or service schedule. The customer must ensure that all details supplied to us are accurate and complete. This includes the site address, access arrangements, expected hazards, utility locations, underground services, pet concerns, and any special instructions. If those details change, you must tell us as soon as reasonably possible so that we can review the booking.

Payments shall be made in accordance with the quotation, invoice, or other written agreement. Unless otherwise stated, invoices are payable within the period shown on the invoice. We may require a deposit before ordering materials or reserving labour. For larger or staged projects, we may issue part invoices according to progress, milestones, or material deliveries. Title to goods supplied may remain with us until full payment has been received, to the extent permitted by law.

If payment is not received by the due date, we may charge interest and any reasonable recovery costs permitted under the late payment laws applicable in the UK. We may also suspend work, delay delivery, withhold further materials, or remove plant and equipment from site until outstanding sums are paid. Any price estimate is based on the scope known at the time and may increase if the customer requests changes, if additional work is necessary for safety or performance, or if unforeseen conditions arise.

Where a project involves materials that are ordered specifically for the customer, these may be non-refundable once ordered, especially if they are bespoke, made-to-measure, or perishable. We will try to keep the customer informed about any expected extra costs. However, the customer is responsible for all charges arising from approved variations, additional labour requested on site, waiting time caused by access problems, and work made necessary by inaccurate or incomplete information supplied by the customer.

Cancellations and postponements must be notified as soon as possible. If you cancel a booking after we have allocated staff, reserved dates, purchased materials, or arranged subcontractors, we may charge reasonable cancellation fees to reflect costs already incurred. If the cancellation occurs very close to the start date, a larger proportion of the agreed price may be payable. The exact amount will depend on the type of service, the lead time, and whether materials can be returned or reused.

We may reschedule or cancel a booking if weather conditions, safety concerns, staff illness, supplier failure, or other circumstances beyond our reasonable control prevent us from carrying out the work properly. In such cases, we will usually offer an alternative date where practicable. We are not responsible for losses caused by delays or cancellations resulting from events outside our control, provided we have taken reasonable steps to minimise the impact. Any cancellation by us will be communicated as soon as reasonably possible.

If the customer is not present when required, fails to provide access, or does not ensure that the site is ready for the agreed work, we may treat this as a customer postponement or cancellation. Additional charges may apply where our team has arrived on site and cannot start or complete the work. This includes situations where gates are locked, vehicles block access, utilities are unavailable, or necessary permissions have not been arranged.

Liability is limited to the extent permitted by law. We will use reasonable skill and care in performing our services, but no landscaping company can guarantee every natural outcome, particularly where living materials such as turf, plants, trees, or seeds are involved. Growth, establishment, and appearance can be affected by weather, soil quality, irrigation, pests, disease, misuse, and aftercare. Unless expressly stated in writing, any maintenance responsibility after completion remains with the customer.

We are not liable for damage caused by defective underground services, hidden structures, unstable surfaces, pre-existing defects, or inaccurate information supplied by the customer. The customer must tell us about known water pipes, electric cables, drainage runs, soakaways, tanks, boundaries, and other buried or concealed features. Where work is carried out near such items, there is an inherent risk of disturbance. We will take reasonable care, but the customer accepts that some risks cannot be completely eliminated.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited. Subject to that, we will not be liable for indirect or consequential losses, loss of enjoyment, loss of profit, loss of business, or losses caused by delays outside our control. Our total liability for any claim arising from a particular contract will not exceed the total amount paid or payable for the relevant services, unless a different limit is required by law.

Customer obligations include providing safe access, lawful authority to carry out the work, and a reasonably clear working area. You must remove or secure personal belongings, fragile items, ornaments, children’s toys, and valuables before work begins. Unless agreed otherwise, we are not responsible for moving heavy furniture, large pots, concealed items, or structures that may be damaged during relocation. You should also keep children and pets away from the work area while our team is operating.

Where the work requires water, electricity, or other utilities, you agree to make these available at no cost unless the quotation states otherwise. You are responsible for ensuring that any instructions you give are lawful and do not infringe rights of neighbours, landlords, leaseholders, management companies, or third parties. If consent is needed for boundary work, tree work, waste access, or alterations to a shared area, you must obtain it before the project starts.

Any materials remaining on site after completion are supplied for the project unless we agree otherwise. If the customer decides not to use approved materials after delivery, storage or return charges may apply. Colour, texture, and natural variation may occur in stone, timber, mulch, aggregates, plants, turf, and other landscaping materials, and such variation is not normally considered a defect. Samples, swatches, or photographs are for guidance only and do not guarantee exact matching.

Waste regulations are an important part of our landscaping temple services. We will handle, transport, and dispose of waste in accordance with applicable UK waste management laws and duty of care requirements. Where waste removal is included, it may be subject to limits on type, quantity, contamination, and access. The customer must not ask us to remove prohibited, hazardous, or unidentified waste unless we have expressly agreed to do so and it is lawful for us to handle it.

Typical green waste, soil, turf, branches, and general garden materials may be collected and removed if specified in the quotation. However, certain items may require separate handling, specialist disposal, or additional charges. These may include asbestos, treated timber where restricted, chemicals, oils, fuel, paint, contaminated soil, animal waste, invasive species, and construction debris mixed with garden waste. If we discover restricted waste, we may pause work and request instruction before proceeding.

The customer warrants that waste produced on site before our arrival has been declared accurately. If undeclared regulated waste is encountered, additional fees may apply for segregation, packaging, loading time, disposal, and compliance measures. We may refuse to handle waste that poses a risk to health or that would breach legal requirements. All waste taken from site becomes the responsibility of the waste carrier once collected and accepted in accordance with the applicable legal standards.

Where relevant, the customer must ensure that the site is kept free from illegal dumping and that no one else deposits waste into our skips, vehicles, or designated collection areas. We are not responsible for penalties, delays, or extra costs caused by misdescription of waste, improper segregation, or the customer’s failure to comply with environmental obligations. If a waste transfer note, carrier record, or similar document is required by law or by our internal procedures, the customer agrees to provide any information reasonably needed for compliance.

Completion and sign-off will usually occur when the agreed work has been substantially completed to the specification, subject to minor snags, seasonal effects, or items deferred by agreement. If the customer identifies any clear defect, they should notify us within a reasonable time so that we can inspect and, where appropriate, rectify it. Natural settling, colour changes, plant movement, or normal wear and tear do not amount to defects unless the work was not carried out with reasonable skill and care.

Any guarantee or aftercare period will only apply if expressly stated in writing. If we provide a maintenance recommendation, it is the customer’s responsibility to follow it. Failure to water, feed, prune, protect, or otherwise care for living materials may affect performance and will not normally be treated as a fault in our workmanship. We may decline responsibility where plants fail due to poor aftercare, adverse weather, drought, flooding, frost, pests, or disease beyond our control.

Intellectual property in drawings, concepts, plans, schedules, and written specifications prepared by us remains our property unless transferred in writing. The customer may use such materials only for the project for which they were supplied. Reproduction, resale, or use on another site without permission is not allowed. Any photographs or project images we create may be used for record-keeping, quality control, and internal business purposes, subject to applicable data protection requirements.

Force majeure applies where we are prevented or delayed from performing our obligations by events beyond our reasonable control, including severe weather, fire, flood, pandemic restrictions, strikes, transport disruption, supply shortages, acts of government, or accidental damage to key equipment. In those circumstances, time for performance will be extended for the period of the disruption, and neither party will be treated as having breached the contract solely because of the delay.

Changes to these terms may be made from time to time. The version in force when your booking is accepted will generally apply to that booking, unless a later version is expressly agreed. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of a right will be effective unless confirmed by us in writing.

Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales unless we agree otherwise in writing. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any customer is based elsewhere in the UK, these terms still apply to the extent permitted by the relevant legal framework.

By proceeding with a booking for Landscaping Temple services, you confirm that you have read, understood, and agreed to these terms. You also confirm that you have the authority to authorise the work, accept responsibility for the accuracy of the information provided, and ensure payment of all sums due under the contract. These conditions are designed to provide a clear and practical basis for a professional landscaping Temple service, while protecting both parties throughout the project lifecycle.